A SYSTEMATIC LITERATURE REVIEW ON ORGANIZATIONAL PERFORMANCE IN GLOBAL HIGHER EDUCATION: AN AFFINITY DIAGRAM APPROACH

Abstract

The present study aims to examine how organizational performance has been operationalized in previous studies and to identify the most predominant areas of organizational performance in a global higher education context. The current study used two approaches: first, a PRISMA approach was applied for the systematic identification, screening, and selection of eligible articles; subsequently, eligible articles were reviewed to identify key areas and dimensions of organizational performance. Second, an affinity diagram was used to organize the resulting dimensions into various groups. The systematic review of the literature reveals how previous researchers have perceived organizational performance and further proposed 15 areas of organizational performance in the context of global higher education for the future direction of researchers. The study is restricted to 36 articles retrieved from four databases, including Scopus, Emerald Insight, ProQuest, and Google Scholar, from 2015 to 2022. This study contributes to current knowledge of higher education by revealing key areas for organizational performance; however, emerging areas need to be verified empirically before being generalized throughout the world.

Keywords: higher education, higher education performance, organizational performance, university performance